The Swedish National Agency for Public Procurement supports national and local government agencies and their suppliers. The agency works to make sure the way public bodies procure goods and services is socially and environmentally sustainable as well as economically sound. They do that by developing innovative tools and processes that make the most of digital technology, for example. With procurement spending amounting to SEK 630 billion a year, it’s a crucial role.
The government created the agency in 2015 by merging several organisations. But establishing a single culture was challenging and overlapping responsibilities caused confusion. Staff turnover was high.
We helped the management team create a new, inspiring vision, getting input from people throughout the organisation. We also restructured the agency with clearly defined roles and new opportunities for collaboration.
The biggest single change is a new unit that acts as the first contact with government agencies and departments, and suppliers. The team acts as a front line to make sure everyone who gets in touch gets exactly the right support, depending on how complex their needs are. The unit also gathers customer insight to help the agency plan for the support it needs to offer.
Since the start of 2017, when the new structure went live, staff turnover has fallen and employee feedback has improved. The agency has new strategic targets as well as targets for efficiency and answering customer inquiries faster. This will all help the agency achieve what it was set up to do: provide better value for Swedish taxpayers.