Part of feeling safe and secure is knowing that, if an incident or accident happens, emergency services will get to you fast. The United Arab Emirates’ (UAE) ambition is to be one of the safest and most secure countries in the world, so the Ministry of Interior wanted to get emergency services operating more efficiently.
They asked us to develop a plan to bring emergency response times from police, civil defence (fire) and ambulance services down dramatically. The government’s ultimate target was four minutes – from the time an emergency call is made until the first responders reach the scene.
Our experts in policing, technology and operational performance became part of a joint team. Together, we worked across the Ministry to understand how emergency services were currently operating and identify the issues holding performance back.
With this groundwork in place, we designed a new model for running emergency services. Based on leading practices from around the world and incorporating the latest control-centre technology, our model proposed more attention to areas like road design and public education. And it allowed for better integration with health services and other Government departments. We also developed a project plan to help the Ministry put the changes into action.
The new model is set to improve emergency response dramatically and help the UAE make important progress towards their ambition to make response times among the shortest in the world. For residents of the Emirates, tourists and business visitors alike, this will help promote a vital sense of safety and security.