The 200+ NHS trusts in England and Wales need to make every penny of funding work as hard as possible – not just in clinical services, but in corporate services too. That includes things like human resources and finance, for example. We helped a national NHS organisation establish a new programme to help every corporate services function perform as efficiently as possible. This work could deliver hundreds of millions of pounds in savings and has already contributed to trusts saving £175 million in 2017/18.
To establish a baseline for the programme, we ran data collection that, for the first time, benchmarked the cost and quality of corporate services among NHS trusts. By running an engagement programme to show the benefits of getting involved, we achieved a response rate of over 90 per cent. With the data in and analysed, we put together a bespoke report for each trust, showing the cost of their corporate services and how this compared with peers. Each report also highlighted the best opportunities for improving performance.
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We also helped the organisation develop a solutions framework, including tools and templates that will help trusts transform their corporate services.
To help trusts act on the findings of the benchmarking, we created a support package. This features 37 schemes, with practical materials and processes focused on areas like collaboration and technology.
Our work with the organisation and trusts continues and is already bearing fruit. We’ve recently provided intensive support to three trusts to help develop detailed improvement plans for the year ahead.
The corporate services programme will help NHS trusts save millions of pounds in some cases, money that can be redirected to fund clinical services for patients across the NHS.
"The PA team developed a highly successful process for the collection of national corporate services data, which they have now transitioned to our model hospital team. We have had unprecedented return rates and engagement from trusts. The trust level reports the team produced have been instrumental to the success of the national programme.”
Director of Procurement and Corporate Services, national NHS organisation