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CLIENT STORY

Diagnosing a leading insurance group's operational performance in eight weeks

Sophisticated cost modelling and lean techniques identified 30% cost improvements.

A division of a leading provider in the UK’s commercial insurance sector, possessing both a strong brand and product range, found itself in a tough environment. It faced three main challenges: its cost base was high, its service standards were low and its market share was declining.  

PA Consulting Group’s expertise in identifying opportunities for improvement, which the business could understand and buy into, was vital. By analysing the company’s processes using a unique cost diagnostic combined with lean techniques, PA identified over 300 improvement opportunities. The analysis highlighted 64% of their costs related to non-value added activity. The cost model built by PA led to rapid and accurate quantification and business buy in to the business case benefits.

With management support, PA have developed a transformation programme and is supporting this company in planning its implementation phase, which is targeting a 30% cost reduction in budget.

Contact the operational excellence team

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