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Improving customer access at reduced supply chain cost – Global Professional Equipment Manufacturer


For a global leader in professional equipment, PA redesigned the complete order management and supply chain processes and organisations, and provided the client with simulation tools to shape decisions for more profit.

The business had grown rapidly through strategic acquisitions, which had led to a complex global supply chain with issues from organisational clarity, non optimal processes up to less than adequate business information and an unconstrained product catalogue. This inconsistency impacted the customer experience of dealing with the business and drove high supply chain costs. Consequently the client decided to manage its supply chain globally delivering improved predictability and reduced costs by harmonised and simplified processes, organisation, and systems across markets and business lines.

To enable effective execution and robust decision-making, PA constructed three new supply chain visibility and modeling tools consolidating information across different ERP and business systems and visualising the complete order flow. The supply chain simulation model provides an environment for strategic decision makers to investigate effects of new policies, structural network changes, or market changes.

The client supply chain has been redesigned and relaunched to improve the customer experience and is on course to deliver substantial annual savings. From the client perspective, the supply chain transformation programme is seen as integral to improving profitability for the business and quality for customers.

“PA delivered great value because of unique combination of expertise in the areas of supply chain transformation, organisation design and dynamic modelling.” - SVP Supply chain, Professional equipment manufacturer

To find out how PA can deliver projects with true customer driven supply at reduced cost, please contact us now.

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