"PA have exceeded my expectations and told us some things about Vodafone we did not know…You have provided some easily actionable recommendations."
Matthew Brearley, HR, Communications and Property Director, Vodafone UK
This government department wants its learning and development function to make a real difference to staff and ultimately to customer service, ensuring a focus on delivered benefit as a result of training. The department has now defined a “learning vision” that states “Learning will support the development of current and future staff skills to enable the department to deliver high performance across the breadth of its businesses”.
This vision is being translated into a new learning organisational structure and approach that focuses on performance improvement support rather than educational delivery.
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