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Global business services provider: Using automation to cut the cost of business processes by up to 40 per cent

Tasks like paying and issuing invoices or running the payroll can be time-consuming and costly. For many companies, outsourcing business processes like these is more cost-efficient.  

A company offering these services cross border wanted to explore the opportunities for automating some of the processes, so they could offer more competitive pricing to their customers. At its simplest, robotic process automation (RPA) cuts the cost of executing processes by getting software to carry out basic tasks normally done by people, like matching an invoice to a purchase order.

The first challenge was to identify which processes were the best candidates. Using our tried and tested methodology, we assessed 12 processes. We needed to understand the potential return on investment – and how easy it would be to implement each of them. That helped us narrow down a priority shortlist of six.

Next, we identified the best automation products for these processes. With automation technology developing fast, and much of it available through small, independent vendors, it can be a confusing market. Our vendor benchmark – a comprehensive, independent rating of automation vendors – made deciding on the best candidates fast and easy. We suggested three leading contenders and developed an investment case for the company’s preferred option, with recommendations for next steps.

In the space of a few weeks, from a standing start, we’d helped the company decide which processes to automate, which technology vendor to partner with and what steps to take next. We anticipate automating the processes will cut costs by up to 40 per cent, helping the company offer great value services.

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