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CLIENT STORY

Global retail bank - Creating a business resilience strategy to protect products, services and brand

"The strategy was a critical first step in reducing cost to the business while increasing the bank’s ability to respond positively to unexpected events."

DAVID TROMAN, EXPERT IN RETAIL BANKING, PA CONSULTING GROUP

This global retail bank’s operating environment extends across 65 countries worldwide. The client asked PA Consulting Group to help develop a strategy for business resilience to ensure core operations processes were resilient in order to protect their products, services and brand.

The PA team worked closely with the bank to develop a strategy that acted as a common framework for all the elements needed to design and embed resilient operations. Building blocks for each element were defined and documented, leading to a common understanding across each market the bank was operating in. The strategy was acknowledged as a critical first step in reducing cost to the business while increasing the bank’s ability to respond positively to unexpected events.

To find out about developing a business resilience strategy to help reduce costs for your organisation, please contact us now.

Contact the business design team

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