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CLIENT STORY

Danish Labour Market Insurance: Managing change to create a focused and efficient organisation

Danish Labour Market Insurance makes decisions on workers' compensation claims and advises in cases when people make private insurance claims. They faced the triple challenge of being merged into a larger organisation, a new strategy and a new management team. What’s more they needed to relocate all of their staff during a two-year period. With such a complex change management task ahead of it, the agency asked us to help them develop a plan to drive those changes, with a special focus on ensuring clear roles and responsibilities.

We started by interviewing all their senior managers so we could truly understand what was going on, what was working and what needed a new approach. We then used the analysis of those interviews to get them focused on the core operation and how to improve knowledge sharing and innovation across different parts of the organisation. And to work out how to make the most of the advantages of being part of larger organisation.

Our organisational design experts developed new structures and processes, as well as a detailed outline of the roles of individual employees. We helped the management team set out a roadmap for putting the new structure in place, developing new governance structures and strategic priorities and providing timely and effective communication. That proved highly effective and created a strong sense of engagement and positive energy about the changes ahead and employees’ part in it.

The new structure is now in place, supported by clear outlines of roles and responsibilities. And managers understand how to create the focused, efficient organisation they need to succeed – and can concentrate on the new strategic priorities.

Here's how @PA_Consulting helped Danish Labour Market Insurance manage change to create a focused and efficient organisation

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