More than 250,000 people rely on this financial services organisation for income and protection. So continuing to function in the face of evolving threats is vital. Such risks include cyber-attack, media crises and data breaches.
With the building blocks of a business continuity system in place, the organisation asked us to work with them to become as resilient as possible.
We began with a series of simulations in 2016 to test their response to specific types of crisis. That allowed us to identify the challenges they might face and their strengths and weaknesses.
Since then we’ve run annual exercises. We’ve factored key trends into these – and into the organisation’s business resilience strategy. We included live Twitter feeds to test crisis communications and response, and highlight the potential impact of social media. In terms of cyber security we covered phishing, denial-of-service and Trojan attacks. And we’ve made sure the organisation has processes in place to handle the requirements of new data protection regulations.
We’ve helped create a culture of business resilience. Our experts have coached senior staff in making decisions where problems are hard to visualise, there’s incomplete information and high media exposure. Our collaborative exercises formed the basis of mobile-accessible tools providing ready-made answers in times of need. These operational ‘playbooks’ deal with different eventualities – from unwanted media attention to staff fraud.
Our collaboration means people can be confident in the organisation’s capacity to cope with risks today and into the future.