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National postal service – securing the future

"Taking full account of this client's brand and national presence, PA modelled and presented the retail network’s future financial situation to identify what it should ideally look like."

Improving profitability in a competitive and changing business.

Our client was aware of the need to be competitive in the marketplace given the changing need for traditional postal services. The challenging task of how best to manage costs and optimise profit has been heightened by the uncertain economic climate.  Working with a large national retail network, the postal service looked to PA Consulting Group to identify what the ideal retail network would look like, where profitability was the key driver, taking full account of the organisation's brand and national presence.

PA developed a powerful model to support the client in identifying their optimal network. This large scale model of the network enabled the evaluation of alternative strategies regarding the number and location of offices, different business models, products and services handled, and options regarding network coverage. Optimising the network over a 5-10 year period and presenting the financial position of the network at a granular level using the GIS mapping system has enabled them to visualise the effects of changing strategy, driving strategic change and planning for future capacity.

Working alongside a core client team, PA brought a pragmatic and dynamic approach to visualising and planning the network to improve strategy with a longer term vision, culminating in a series of scenarios which were accepted by senior management.

Contact the strategy team

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