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A Russell Group University

CLIENT STORY

Improving the student experience with a transformed examination process

A Russell Group University wanted to provide their students with a better exam process to help improve the student experience overall. Our higher education specialists carried out an independent analysis of the issues surrounding the way the University developed exam papers, published results and managed appeals. Our report identified a range of priorities for the University, which has enabled them to turn what can be the most stressful part of studying at university into an opportunity for students. 

  

Key successes

  • Completed our analysis across the University’s 26 schools in just two months

  • Introduced a triage system for appeals to ensure the most complex cases can be handled by non-academic staff quickly and accurately

  • Enabled the University to make clear progress on giving students the best exam experience possible.

Giving students a better experience

Universities that rank high in ‘student experience’ league tables can expect to attract a high degree of interest from potential students. A Russell Group University wanted to make the student experience they offered as positive as possible.

Across the University, there were plenty of opinions about what needed to change. Our education experts cut through the noise with an objective analysis of what the key issues were and how the University could fix them. Our experience in the higher education sector meant our insights were credible and informed. We proved that by providing an efficient examination, results and appeals process, the University would be able to improve the overall experience dramatically. 

Going further, faster

We worked fast, completing our analysis across the University’s 26 schools in just two months. Our final report identifies a range of recommended priorities for the University. Some are quick and easy to implement, with almost immediate results. For example, introducing a triage system for appeals means that all but the most complex cases can be handled by non-academic staff quickly and accurately. This is one of the ‘quick wins’ the University has already achieved. Our other recommendations are more ambitious. For example, implementing a new digital platform will allow examiners to collaborate securely to develop, check and publish high-quality, error-free papers.

The University can now make clear progress on giving students the best exam experience possible. That will turn what can be the most stressful part of studying at university into an opportunity for students to shine.

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Ian Matthias

PA education expert

Paul Woodgates

PA education expert
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