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CLIENT STORY

A government organisation – transitioning of HR, payroll, finance, procurement and grants services to shared service centre

"Following a merger, stakeholders frequently become dissatisfied because the projected benefits are not realised."

CHRIS NUTTALL, EXPERT IN HEALTHCARE OUTSOURCING AND SHARED SERVICES, PA CONSULTING GROUP


In October 2008 a new government body formed a shared service centre. So far HR services for two of the participant bodies has been transitioned to operational status with 1,000 business users using the new Oracle e-Business suite of applications. A high level transitional journey has been defined, outlining when the business functions for the various organisations will be migrated to the new SSC.

PA is working in partnership with a client team to enable the transition to their SSC of multiple functions for seven organisations including: HR, Payroll, Finance, Procurement and Grants services. Our work is presently underway and focused on achieving the following outcomes:

• Agreed, integrated and base-lined plan for the organisation's SSC Journey which will involve engaging with senior management to ensure a smooth decision-making process and sign up to the key milestones and deliverables

• Socialised and agreed recommendations on resource profiles, timescales and risks to the Journey, recommendations on specific areas such as governance, data, testing and training

• Deployment of a single set of transition methodologies and tools that will be applied across the Journey to de-risk and achieve a smooth transition.

To find out more about our experience in shared services, contact us now.


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