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Nuffield Health

Digitising core healthcare services

Key successes

  • Rearchitected, redesigned and replatformed on a new Content Management System
  • User sessions have tripled from 7 million to 21 million in the last two years, and unique visitors doubled from 4 million to 8 million since launch
  • Designing and building a class booking app - attracting over 40,000 users in just six weeks

Digital partner

As Nuffield Health’s strategy, design and build partner, we have been delivering digital services at the rate of one every six weeks – all managed via a single online account, accessible from any device.

A new nuffieldhealth.com

Re-architected, redesigned and re-platformed on a new CMS. User sessions have tripled from 7m to 21m in the last two years, and unique visitors doubled from 4m to 8m since launch.

Digital gym pass delivery

Our digital experts have helped Nuffield Heath deliver over 750,000 passes, creating over 45,000 new members, generating significant (tens of millions) in additional revenue over two years.

Moving gym membership online

We’ve enabled prospects to join online - generating substantial revenue within 18 months. And we’ve designed and built a class booking app - attracting over 40,000 users in just 6 weeks.

Digitising core services at scale

We’ve also enabled critical services to be booked and paid for online – with over 1m digital bookings now made every single month – for gym classes, physio appointments, health MOTs, personal training, nutrition, beauty, pathology and hospital consultants.

Bulletproof engineering

We’ve delivered over 17 system integrations – from identity management systems, membership databases and CRM systems through to practice management software, payment gateways, clinical algorithms and booking engines.

Design thinking

A design system to support a public marketing website, logged in data rich transactional health services, spanning everything from promoting Zumba classes to explaining palliative cancer care.

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Here’s how @NuffieldHealth digitised their core healthcare services by delivering digital services at the rate of one every 6 weeks #digital #customerexperience #health

Contact the digital team

Jiten Kachhela

PA digital expert

Alex Wright

PA digital expert
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