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HSBC

Building a better financial future for over eight years

We’ve helped HSBC digitise its organisation from the ground up by developing core products and services to create seamless customer and staff experiences.

Key successes

  • Redesigned and migrated a global digital system of public websites across 55 markets and in 17 languages
  • Empowering front line teams to provide better customer experience for their clients
  • Reduced on-boarding from months to hours through digitisation

Designing for a multi-trillion dollar platform

We led the UX development for a core transactional commercial banking service at scale.

Reducing on-boarding from months to hours

We have also digitised the on-boarding process for customers of a high-volume payment platform so it’s self-serve, API-based and transparent.

Europe’s largest Sitecore implementation

Redesigning, replatforming and migrating a global digital system of public websites across 55 markets and in 17 languages.

Empowering front line teams

We built a destination and set of services to empower front-line teams to proactively serve their clients.

Hyper-premium online banking

We've also prototyped a wealth reporting platform for use by investment counsellors and ultra high net worth clients with complex portfolios.

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Find out how @HSBC create seamless customer and staff experiences by digitising their business from the ground up #digital #customerexperience #finance

Contact the digital team

Jiten Kachhela

PA digital expert

Alex Wright

PA digital expert
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