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James Godfrey joins PA Consulting to expand customer transformation, digital and delivery expertise in financial services

James Godfrey joins PA Consulting, the consultancy that’s bringing ingenuity to life, as a partner in financial services. James will enhance the firm’s customer transformation, digital and delivery expertise across financial services with specific focus on the insurance sector. Most recently, James was Transformation Director at Aviva, having originally joined as Integration Director, following the acquisition of the Friends Life Group. Prior to this, he was Director, Customer Experience Transformation at Barclays, leading significant initiatives cross-division and internationally.

James also brings extensive experience from 17 years in financial services consulting with PwC, IBM and EY, latterly as a global SME in business architecture, strategic restructuring and cost reduction. He is known for leading complex and strategically imperative global transformational change programmes across financial services organisations. Clients included assurance providers, life insurance providers and retail banks.

James is a strategic thinker, yet also able to translate strategy into practical approaches for delivering major change. He has a strong reputation for building cohesive, motivated and high performing teams to deliver key insights, challenge and excellent business performance.

PA’s financial services experts combine deep knowledge of banking, insurance, pensions, private equity and asset management with expertise in strategy, technology, digital and innovation to help our clients adapt, transform and succeed. Our experts have recently helped Aviva turn data rules into opportunity to strengthen customer trust (read the story here), Ageas deliver a data-driven transformation (read the story here), and Aegon go further, faster with agile approaches (read the story here).

Scott Paton, insurance lead, PA Consulting, said: I’m delighted that James is joining our growing insurance team at such an exciting time for the firm. His deep experience and insight in areas such as customer-led transformation will be invaluable as we continue to bring ingenuity to life for our global insurance clients.”

James Godfrey added: “I am proud and excited to be joining PA Consulting, an organisation with pedigree and a consistent reputation for delivering excellent outcomes. This is a crucial time for our clients and markets. I am looking forward to working with deeply talented colleagues and playing a part in PA’s impressive track record in supporting our clients.”

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