During last night’s 19th Annual ReliabilityOne™ Awards ceremony, PA Consulting (PA), the consultancy that’s bringing ingenuity to life, presented the National ReliabilityOne™ Excellence Award to Florida Power & Light Company for their innovative technology advancements, excellent customer service, and power restoration efforts.
U.S. utilities continued to face challenging weather situations in 2018. According to the National Oceanic and Atmospheric Administration, 2018 was the 14th warmest year on record and the 22nd consecutive warmer-than-average year for the United States. Western states experienced droughts. The destructive and deadly Camp Fire ravaged California. Hurricanes Florence and Michael made landfall in North Carolina and Florida, respectively, while earlier in the year four Nor’easters brought heavy snow and flooding to New England. Each ReliabilityOne™ award recipient had to address challenges from changing weather patterns.
This year’s national award recipient was able to overcome trying weather events and continue to provide resilient, reliable, and safe power grids. Florida Power & Light Company has advanced modeling and complex forecasting capabilities to understand environmental threats and accurately predict where storms would hit, they also use drones in various patrols and inspections. After the weather events, they were prepared and ready to rapidly restore power, meeting and exceeding customer expectations.
Gregg Edeson, PA Consulting’s ReliabilityOne™ Program Director, said: “Florida Power & Light continues to reach new levels in terms of utility reliability and power restoration efforts. They are industry leaders when it comes to serving their customers in extreme weather situations and have implemented ingenious thinking and world-class technologies to patrol lines and provide real-time analysis and diagnostics on outage calls.”
Edeson adds: “While all award recipients are using disruptive technologies to improve processes and serve their customers, Florida Power & Light is on the cutting edge of introducing new technologies that address real business and customer challenges.”
For 19 years, PA has been conducting reliability analyses of the nation’s electric utility industry based on publicly available information on the System Average Interruption Duration Index (SAIDI), which provides the average outage duration per customer, and System Average Interruption Frequency Index (SAIFI), which measures the average number of interruptions per customer. The indices showed a slight increase in IOU (investor-owned utility) average system outage duration by approximately four minutes in 2018 to 118.9 minutes, compared to the previous year. Key to the utility reliability trend data is PA’s in-depth analysis undertaken as part of the process to identify the top performing utilities and ReliabilityOne™ award recipients. PA is proud to work with utilities that adapt and transform their technology and innovations to stand up to worsening weather conditions and achieve enduring results for their customers.
PA’s certification and analyses of the utilities in the ReliabilityOne™ program found that:
The ReliabilityOne™ Awards recognize North American utilities that excelled during the 2018 calendar year in a number of critical industry categories, including reliability, storm response, technology and innovation, and customer engagement. PA’s ReliabilityOne™ Awards are widely considered to be one of the most prestigious honors in the electric utility industry, recognizing organizations that provide their customers with the highest levels of reliability.
PA recognized five regional ReliabilityOne™ award recipients from utilities across the U.S. based on overall system-wide SAIDI and SAIFI performance. Two utilities received Outstanding Reliability Performance for Midsize Utility awards recognizing the very best Midsize investor-owned utilities. Additional categories honored utilities for National Community Safety, Outstanding Customer Reliability Experience, and Outstanding Technology and Innovation. This year, PA introduced the Most Improved Utility Award given to utilities that have exhibited the highest sustained improvement levels of reliability in both duration and frequency based on data from the past five years. Six utilities received the Most Improved award.
A list of all award recipients are as follows:
The National ReliabilityOne™Excellence Award was presented to Florida Power & Light Company
The National ReliabilityOne™ Excellence Award goes to the utility that showcases a focus on customer service, technology deployment, operational successes, and data and analytics. Florida Power & Light Company excelled across all these categories in terms of outage restoration practices, real time outage diagnostics, sophisticated fault locating technology, comprehensive data capture and review, proactive customer outreach programs, and innovative customer self-serve options.
|West Region||San Diego Gas & Electric|
|Midwest Region||We Energies|
|Mid-Atlantic Region||Public Service Electric and Gas Company|
|Northeast Region||Consolidated Edison Company of New York|
|Southeast Region||Florida Power & Light Company|
|Midsize Utility||Wisconsin Public Service|
|Midsize Utility||Delmarva Power|
|National Community Safety||San Diego Gas & Electric|
|Outstanding Customer Reliability Experience||Consolidated Edison Company of New York|
|Outstanding Technology and Innovation||Florida Power & Light Company|
|Most Improved||PPL Electric Utilities|
|Most Improved||Pepco Holdings|
|Most Improved||Atlantic City Electric|
|Most Improved||Southern California Edison|
|Most Improved||Commonwealth Edison Company|
|Most Improved||Ameren Illinois|
The awards reception was held at the Brazos Hall in Austin before an audience that included energy industry experts and senior management of leading utilities.
ReliabilityOne™: Recognizing North American utilities that provide outstanding reliability