The 2015 United Kingdom IT Outsourcing Study, conducted by Whitelane Research in collaboration with PA Consulting Group, investigates more than 800 unique IT outsourcing contracts held by more than 260 of the top IT spending organisations in the UK region. The total combined annual value of the contracts included in this study is more than £15 billion, almost three quarters of the UK market by value. All industry sectors are represented.
Key findings from the UK study include:
Find out more about the 2019 UK IT Outsourcing Study, conducted by Whitelane Research in collaboration with PA Consulting
The UK study is part of Whitelane’s annual extensive IT outsourcing studies. Whitelane interviews sourcing executives (CIOs/CFOs) about their outsourcing plans and their opinions on service providers. The study is conducted in 14 different European countries and provides a comprehensive overview of the IT outsourcing landscape in each respective country. The survey also shows the main sourcing trends and positions of the main outsourcing service providers based on different key performance indicators (KPIs) in addition to cloud computing and governance trends.
Vassilis Serafeimidis, Head of IT Sourcing at PA Consulting Group, comments on the report findings: “It is interesting to see that there is a return to investing to support the business after years of cost cutting and sweating existing assets during the economic downturn.
“The survey shows a rise in the wish to transform new business driven partially by the move to ‘digital everything’. The emphasis on business transformation suggests a strengthening of demand from businesses to deliver upgrade projects that have been held back whilst the investment taps have been turned off, in particular to deliver seamless service across different channels including mobile.
“The findings identify gaps in innovation, proactivity and ability to drive change. Some suppliers are not performing at the levels expected by their clients in areas required to support key drivers. Given the change in focus towards business transformation and focusing on core business, this suggests a need for greater care in supplier selection and contracting rather than relying on ‘more of the same’ from the ‘cost down’ approach that has dominated in recent years.”
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