PA artificial intelligence expert, Fred Johnsen, has been quoted in an article discussing how chatbots and cognitive assistants will replace apps in the future, and why IT giants such as Amazon, Google and Microsoft will dominate the market. To the consumer the virtual assistants will replace traditional apps, improving the user experience but negatively impacting security and privacy.
Fred explains: “When end-users like you and I start adopting new technologies such as cognitive assistants, we are facing some serious questions regarding personal integrity and IT security […] I expect using these new technologies will give rise to data breaches but we are willing to accept these risks as long as we are happy with the extended service that they provide.”
Both consumers and companies are already adopting the new technologies. One example is Swedish bank SEB, which uses the intelligent robot Amelia to handle parts of the bank’s customer service function.
“Today’s chatbots are still immature, but consumers need to get used to interacting with this kind of technology because the technology is coming - and sooner than we expect,” concludes Fred.