Gareth Forrester, a utilities business design expert at PA Consulting, explains how businesses can prepare for the successful implementation of next-day switching.
The article discusses the importance of switching for the utility market, highlighting some technological and regulatory challenges associated with next-day switching initiatives.
Gareth explains: "Recent experiences with the smart meter rollout highlight the need to worry about whether the timescale can be met".
"The many participants involved also need to be managed. We now have circa 80 energy suppliers, many of whom have simple IT approaches. This may prove beneficial, but could lead to endless delays as we try and get all suppliers up to speed.
"It is vital that a full change readiness programme is put in place", he argues.
Gareth adds: "There are a number of critical factors that need to be met to ensure the success of next-day switching. Data needs to be handled effectively, with this change requiring a consolidation of all industry data in one place, as well as the new complication of GDPR regulations."
"This is a great opportunity for cleansing and streamlining, but presents a very high risk of delays and difficulties", he concludes.