Glen Mannering and Austin Kesar, PA energy and utility experts, are quoted in an article in Utility Dive. The article provides an overview of the Utility Analytics Summit (UAS) and the ways in which utilities have increased their use of data analytics to improve operational efficiency, customer service and decision making.
Commenting on this topic, Glen states: “The key to this increased popularity and attendance is twofold—the benefits that utilities are now realizing from deploying use case capability within solid business driven and led analytics programs, as well as the increased maturity of the enabling analytics technology (including AI), where vendors have stood up and can now demonstrate deployed sophisticated use case algorithms and data.”
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Glen continues: “While the Grid domain is still prominent in utility programs, the Customer domain is now emerging from pilot initiatives into enterprise wide programs. The programs highlighted at UAS are typical of this transformation and parallel customer driven programs at other utilities across the industry.”
Austin adds: “The two prominent areas representing a platform for utilities to explore analytic programs are Customer Engagement and Asset Management/Maintenance. In speaking with utility attendees, these two topics were referenced routinely as areas of interest and participants were eager to examine how to design strategies that effectively leveraged investments in analytic programs in this space, which could create tangible business value and improve key metric performance (KPIs).”
Glen concludes: “As Katsanos states ‘the ultimate goal is to help solve business problems’ and in all of the cases highlighted above, this is the key factor. Business led programs that use advanced analytic and data capability to solve real business problems and significantly improve customer engagement and business operations, are the ones that succeed and realize true benefits for both customers and utilities.”