James Taylor, a retail expert at PA Consulting, is quoted in The Grocer’s article about takeaway delivery firms in the UK.
The piece notes that according to market research company NPD, in-person and telephone orders remain the go-to option for consumers, with 46% of delivery still handled by phone.
“While these newer types of companies are growing fast, they are still very much the 10%, not the 90%, of the market,” James says.
“This convenience is changing behaviours,” James continues. “With consumers starting to consider takeaways for other occasions besides a Friday or Saturday evening meal.
“It’s still small but it’s growing fast,” he says.
Orders to Deliveroo, for example, grew by 650% in 2016, a figure that included 20% more lunch orders and 20% more deliveries on a Monday.
“Supermarkets should consider these guys a threat because that’s the direction things are going.”