PA Consulting’s Katharine Henley, workforce transformation expert, talks to Maggie Pagano at the Daily Mail, about PA’s report with CIPD, People and machines: from hype to reality.
The article looks at the different types of robots and AI applications that exist across the globe such as Sophia in Saudi Arabia, Nova and Nora in Denmark and Amazon Scout in Washington DC.
The article notes that some people think robots will take over many blue-collar production jobs and AI will make legal, accounting and marketing sectors redundant.
It goes on to mention PA and CIPD’s report which says the view that ‘robots will take our jobs’ is exaggerated. Katharine says that UK companies adopting new technologies are already hiring more people than firing, and that the tech shift is creating new roles while old jobs become more fulfilling.
Katharine shares examples of robots now being used to dispense medicines in hospitals, giving more time to pharmacists to concentrate on more vital issues. She also mentions engineers on production lines, who would have operated the machines, now being able to switch to oversee the process instead.
Katharine says the PA and CIPD research, based on extensive interviews with 797 companies, showed work has also improved as a consequence of emerging technologies, and that more new jobs are being created.
She adds: “Automation brings freedom. If introduced properly, using the latest in AI or machine-learning gives people more control over their time. That means more time spent on more interesting learning and developmental work.”