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Florida Power & Light wins National ReliabilityOne Excellence Award

T&D World reports on PA’s 19th Annual ReliabilityOne™ Awards Ceremony and features a quote from Gregg Edeson, reliability and resiliency lead at PA Consulting.

Read the full T&D article here

Florida Power & Light Company has been awarded the  National ReliabilityOne™ Excellence Award for its innovative technology advancements, excellent customer service and power restoration efforts. The award was presented during PA Consulting's 19th Annual ReliabilityOne Awards ceremony.

Florida Power & Light Company has advanced modeling and complex forecasting capabilities to understand environmental threats and accurately predict where storms would hit. The utility also uses drones for patrols and inspections. After the weather events, it was prepared to rapidly restore power, meeting and exceeding customer expectations.

Gregg said: “Florida Power & Light continues to reach new levels in terms of utility reliability and power restoration efforts. They are industry leaders when it comes to serving their customers in extreme weather situations and have implemented ingenious thinking and world-class technologies to patrol lines and provide real-time analysis and diagnostics on outage calls.”

He added: “While all award recipients are using disruptive technologies to improve processes and serve their customers, Florida Power & Light is on the cutting edge of introducing new technologies that address real business and customer challenges.”

For 19 years, PA has been conducting reliability analyses of the nation’s electric utility industry based on publicly available information on the System Average Interruption Duration Index (SAIDI), which provides the average outage duration per customer, and System Average Interruption Frequency Index (SAIFI), which measures the average number of interruptions per customer. The indices showed a slight increase in IOU (investor-owned utility) average system outage duration by approximately four minutes in 2018 to 118.9 minutes, compared with the previous year.

The ReliabilityOne Awards recognized North American utilities that excelled during the 2018 calendar year in a number of critical industry categories, including reliability, storm response, technology and innovation, and customer engagement. PA’s ReliabilityOne Awards are considered to be one of the most prestigious honors in the electric utility industry, recognizing organizations that provide their customers with the highest levels of reliability.

A list of all award recipients are as follows:

National ReliabilityOne Excellence Award recipient: Florida Power & Light Company

The five Regional ReliabilityOne Awards recipients are:

  • West Region - San Diego Gas & Electric
  • Midwest Region - We Energies
  • Mid-Atlantic Region - Public Service Electric and Gas Company
  • Northeast Region - Consolidated Edison Company of New York
  • Southeast Region - Florida Power & Light Company

ReliabilityOne Outstanding Reliability Performance for Midsize Utility Award recipients are:

  • Wisconsin Public Service
  • Delmarva Power

ReliabilityOneAward recipients for specific areas of outstanding performance are:

  • National Community Safety - San Diego Gas & Electric
  • Outstanding Customer Reliability Experience - Consolidated Edison Company of New York
  • Outstanding Technology and Innovation - Florida Power & Light Company

The six ReliabilityOne Most Improved Utility Award recipients are:

  • PPL Electric Utilities
  • Pepco Holdings
  • Atlantic City Electric
  • Southern California Edison
  • Commonwealth Edison Company
  • Ameren Illinois

ReliabilityOne™: Recognizing North American utilities that provide outstanding reliability

Learn more about the program

Contact the energy and utilities team


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