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Karen Stinson, digital and IT transformation expert at PA Consulting Group, is quoted in School Planning & Management regarding outsourcing a service rather than keeping it in-house. She lists three factors to consider when facing an outsourcing decision.
Karen said: “Cost is one factor, but it’s not the only factor, and it shouldn’t be the most important factor.”
Karen continued: “Bear in mind that employees are the most expensive line item on your balance sheet.”
Karen concluded that the third factor is the timeline to transform a service: “Do you have the core technology to come up to speed and enhance the service and keep on par with the industry as it changes?”