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World of Learning 2017: Resources, not courses are what makes learning useful

Personnel Today’s Martin Couzins reports on the World of Learning 2017 conference and includes quotes from Nick Shackleton-Jones, PA’s learning and performance expert, who spoke at the event.

Nick says the aim of learning and development is to “eliminate learning in our organisations”. He says there is a need for learning and development (L&D) professionals to do less classroom training and e-learning, instead focusing on designing experiences that make people want to do things differently and then offer resources to help them do so.

He goes on to say that L&D can generate value in their organisations by shifting from a courses first approach to a resources first approach. Learners want simple and practical guidance in order to understand how to do their jobs. “Our role as learning designers has fundamentally changed. We can deliver the same outcome through delivering resources at the point of need on a mobile device as we could in a classroom, but at a fraction of the time and cost,” he continues.

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Nick also advises L&D professionals keen to take a resources-first approach to follow three steps:

  1. Make your organisation usable. Instead of content dumping, make it useful for people
  2. Build resources, not courses. Micro learning is just chopping up courses into smaller pieces of content
  3. Design with your audience, for your audience

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