Skip to content


  • Add this article to your LinkedIn page
  • Add this article to your Twitter feed
  • Add this article to your Facebook page
  • Email this article
  • View or print a PDF of this page
  • Share further
  • Add this article to your Pinterest board
  • Add this article to your Google page
  • Share this article on Reddit
  • Share this article on StumbleUpon
  • Bookmark this page

Understanding the state of HR outsourcing

PA Consulting’s Carol Haag, a HR sourcing expert, is quoted in an article in People Management. The article looks at whether the end of the outsourcing boom has meant that work is being brought back in-house.

Carol explains that organisations are opting for “a more nuanced approach”. Where they used to think in binary terms – outsourcing ‘transactional’ activities and retaining ‘strategic’ work in-house – they are more tactical about what the experts now call ‘sourcing’ or ‘mixed sourcing’. This reflects a more considered response to demands on HR to be more strategic and add more value.

Carol says: “It’s like having a menu. Everyone likes different things and makes choices accordingly. There has to be a business case for either keeping something in-house or getting an outside organisation to do it, but cost shouldn’t be a determining factor. The reasons for outsourcing may include better compliance or accountability, for example, or standardising something across borders.”

Carol goes on to talk about the impact that technology is having on sourcing decisions. For example, the cross-border standardisation some companies look to outsourcing to provide may be achieved relatively easily in-house through cloud-based HR systems. Carol says these are “a phenomenon” because of their transformational effect. “They are very intuitive and easy to use, but because they are ‘out of the box’ – that is, configurable, but not customisable – you have to use them as they are, which forces standardisation.”




To talk to one of our experts about getting exceptional results through IT outsourcing, contact us now.

Contact the IT transformation team

By using this website, you accept the use of cookies. For more information on how to manage cookies, please read our privacy policy.