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HR’s emotional intelligence levels ‘going backwards’

PA’s Jonathon Hogg, a people and operations expert, is quoted in an article in People Management. The article looks at the importance of emotional intelligence for HR professionals.

Jonathon comments on the findings of a study: The Emotional Intelligence of the HR sector, by business psychology consultancy, JCA Global. The study reveals that HR professionals score poorly on characteristics such as self-confidence, emotional resilience, assertiveness and ‘goal-directedness’.

Jonathon explains why there is a downward slump in emotional intelligence and what this means for HR teams: “Very high expectations are being placed on HR,” explains Jonathon. “The function is under relentless pressure to contribute more: to be smarter and more analytical, be leaner and more efficient, be more strategic and innovative. These expectations are sometimes painfully at odds and hard to meet. It’s not surprising, then, that this is taking its toll on confidence and morale within the HR profession,” says Jonathon.

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