"In a world where organisations are in constant flux, change management skills are vital. People used to think that change has a beginning, middle and end. Now they are seeing that change has lots of middle but no beginning or end."
STEPHEN BROOKS, PA'S PEOPLE MANAGEMENT EXPERTAnna Scott1 September 2011
Stephen Brooks, specialist in people management, is quoted in an article in People Management magazine about the way HR providers of assessment tools have done relatively well during the recession. This is partly due to the fact that companies needed to work with existing staff and were looking for additional skills from those employees.
Stephen highlights how one of those skills is change management, "In a world where organisations are in constant flux, change management skills are vital," adding "People always used to think that change has a beginning, middle and end. Now they are seeing that change has lots of middle but no beginning or end."
He goes on to contribute to a discussion about the role of social networking sites and other online tools in assessment underlining the problem that these approaches are impersonal, saying "If you have impersonal processes, the message you are giving is that it’s an impersonal company. You have to do some face-to-face [assessment]." Stephen says that although organisations choose online tools because they are cheap "I believe there will be a rebound from it. I suspect we may get a happy medium of online with [traditional methods of] establishing relationships, especially as we move into a more competitive market."
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