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Covid-19: why training is part of crisis management

PA Consulting’s Claire Logan, a people and talent expert, is quoted in an article about how asset management firms are adapting to offer virtual training and coaching to employees, as experts warn this support will be crucial to talent retention post COVID-19.

The article discusses how firms are having to be proactive about rethinking how they deliver training, despite huge human resource challenges, and focus training on coping with the new working environment, wellbeing support and one-to-one coaching.

However, it goes on to discuss the challenges involved in converting face-to-face classroom training to be delivered virtually online.

Claire says: “Good virtual training isn’t just about putting your existing courses on Zoom. What’s needed are bite size chunks of content, greater use of a range of tools to support that content, not as a distraction from it, and different ways to engage the audience.”

She continues: “The secret is to have about 70 per cent interaction and 30 per cent content.”

Claire also says it is most effective to have a producer supporting people with real-time issues as well as a facilitator.

The article goes on to recognise that the huge human resources challenges created by COVID-19 have meant training and development has not been high on the agenda at some fund houses. A recent Ignites Europe poll revealed that most fund professionals feel that they have gained new skills during the coronavirus crisis but a minority said they acquired this new knowledge with the help of formal training.

Read the full article in FT Ignites Europe

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