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Can a business have too much IT?

Peter Whitehead
Financial Times
23 September 2009

Can businesses have too much IT? David Elton, IT and change management specialist at PA Consulting Group, thinks it can.  Peter Whitehead, Financial Times Digital Business editor, interviews David to discuss the issue in the podcast entitled ‘Can a business have too much IT?’

Commenting on the chaotic approach companies can have to the building of IT systems David points out that businesses often have too much IT and that building more isn’t necessarily the answer. The starting point for any organisation should be to look at what they are trying to achieve, IT departments should look at solving business problems. Building more is not the answer and companies should look to leverage what they already have with a problem solving mindset rather than adopt a ‘build more’ approach.

David goes on to talk about who is responsible for achieving this, and whether IT departments should be more creative. There is a role for the IT department to look at how we are using what we’ve got and analysing the tools to make the most of what you have.    

Commenting on the environment we are moving towards where companies are changing quickly, David comments that IT needs to be agile to support these fast moving changes. The tempting response to the changing environment can be to buy new IT, but this isn’t the answer. 

David goes on to comment that the majority of business requirements can be satisfied with a different way of doing things, and not a big IT project. The mentality of the big IT project to solve problems has to change.

David concludes that most IT departments are receptive to adopting new tools and ways of working, and that developers and business people are working together to break down the divide between IT and business.

To listen to the podcast click here  

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