Skip to content

Share

  • Add this article to your LinkedIn page
  • Add this article to your Twitter feed
  • Add this article to your Facebook page
  • Email this article
  • View or print a PDF of this page
  • Share further
  • Add this article to your Pinterest board
  • Add this article to your Google page
  • Share this article on Reddit
  • Share this article on StumbleUpon
  • Bookmark this page
PA IN THE MEDIA

Outsourcing: Beware false economies

"They have to change the incentive structure for sales staff, and think about whether it cannibalises a service they already provide."

 

JONATHAN COOPER-BAGNALL, SHARED SERVICES CONSULTING, PA CONSULTING GROUP

Financial TimesJane Bird7 December 2011

 

PA Consulting Group is quoted in the Financial Times The Connected Business special report. PA gives its view on the attraction of outsourcing and how customers can get better value for money from their provider.

PA points out that customers can often get better value by focusing on how the outsourcing provider can make them more competitive or help to bring out products faster: “That might mean switching some services off or scaling them back, or shifting the speed of transition from legacy infrastructure to new customer-focused applications.” Jonathan also says that they could also request fewer estimates for new applications, which are expensive.

PA also comments that, for outsourcing providers, moving away from guaranteed returns and minimum commitments is a big step: “It fundamentally changes the way they can sell, because it’s not about length of contract. They have to change the incentive structure for sales staff, and think about whether it cannibalises a service they already provide.”


You can read the article in full here

Contact the sourcing and procurement team

By using this website, you accept the use of cookies. For more information on how to manage cookies, please read our privacy policy. 

×