16 September 2014
To read the Norwegian article in full, click here
PA Consulting Group’s Erik Fagerlid, a retail expert, has been quoted in E24 commenting on the future of the retail sector. According to Swedish and British researchers, over half of the occupations that Norwegians are working in today will disappear within 20 years – with the tasks of a cashier already being taken over by machines.
Erik comments: “It is only a matter of time before the grocery stores we know today are acquired by e-commerce solutions. Within a few years, 10% of traditional grocery stores – and their respective jobs – will disappear.”
Discussing the introduction of self-service machines, Erik says some stores were worried about dishonest customers not paying for their items. However, one English chain found that shrinkage actually decreased because some customers were so keen to scan items correctly, that it led to them double scanning.
Erik goes on to talk about the two main categories that grocery stores can fit into: “On one side you have the basic items that run a household, and on the other you have items that make up tonight’s dinner. Both can be bought at today’s grocery store, but it is possible that stores will become more specialised in the future.”
Erik concludes by explaining why new delivery options will benefit stores greatly: “Items can now be delivered to the most convenient locations for customers, which saves time and money for shoppers and supermarkets. Moreover, shops can cut costs on space, power and labour.”