“Prepare some scenarios you think might possibly emerge over the holiday season. Meet with your team and role-play how they would handle each situation while you are on vacation.”
JORDAN COHEN, EMPLOYEE PRODUCTIVITY EXPERT AT PA CONSULTING GROUPDeseret NewsGreg Kratz20 December 2011
When you're the supervisor and about to go on holiday, you'll want to help your people stay productive at the office while you're away.
Jordan Cohen, expert in employee productivity at PA Consulting Group, provides ways for the office to continue to be productive during the holiday season.
Jordan recommends that managers Start preparing early.
Jordan says: "Discuss what your team (or employees) should focus on throughout the holiday season/month. Break those activities into weekly or daily (as appropriate) tasks. Verify with your staff for crystal clear understanding across the entire team."
Another recommendation is to Role-play.
"Prepare some scenarios you think might possibly emerge over the holiday season,” Jordan is quoted as saying. “Meet with your team and role-play how they would handle each situation while you are on vacation. ... Even if they confront a situation you have not role-played, it will be close enough to one of your role-play scenarios and they will be able to adapt."
Jordan also counsels managers to be clear and communicate with your team.
Jordan is quoted as saying: "Let your staff know that you are not planning to work over the holiday. This is best done in a group meeting so everyone can hear the same message at the same time. ... Nominate someone either on your staff or another manager to be available if your staff needs assistance. However, outline clearly the critical situations for when they should contact you (i.e. critical customer issue, etc.)."
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