PA sourcing expert, Mikael Dahlstedt, is quoted in an article in Dagens Industri discussing the findings from a survey conducted by Whitelane Research and PA into the Nordic IT outsourcing market.
The study, which examined 300 Nordic companies that have outsourced their IT operations, reveals six in 10 companies have chosen to outsource IT operations to cut costs. With a rise in the number of organisations choosing to outsource compared to last year, Mikael says the next step is to hire providers with the aim of innovating.
To achieve a successful collaboration that promotes innovation, Mikael says, trust is crucial.
The two organisations should aim to collaborate in the long term and break down unnecessary barriers. Furthermore, both organisations should engage more senior people to work on innovation to ensure the proposed improvements really have an impact.
Mikael says: “I recommend focusing on a small number of feasible ideas rather than a large set of proposals. In addition, it is necessary to allocate resources to successfully drive innovation within the company and determine the areas of the business where innovation has the best chance to succeed – and where innovation can create a major difference in terms of competitive advantage.”
Despite the fact that few companies today are taking advantage of innovation by suppliers, Mikael cited some strong examples in the market. For instance, there is an IT outsourcing provider which developed a tool based on data from mining equipment that could predict maintenance needs. While another supplier contributed to a system in which smart glasses could be used to perform safety checks in vehicles before driving.