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PA IN THE MEDIA

UK IT outsourcing set to continue after service levels improve during pandemic

PA's 2021 UK IT Sourcing Study, in collaboration with Whitelane Research, is featured in Computer Weekly. The results have shown that two-thirds of UK organisations expect to outsource at the same level or more over the next two years, after service providers proved their worth during the COVID-19 pandemic.

The article goes on to say that the research also found that a desire to cut costs remains the most common reason behind the decision to outsource IT. In total, 65% of all respondents said they will continue to outsource at the same rate or will outsource more, with a third planning to increase their outsourcing, while only 16% said they will outsource less.

Manish Khandelwal, IT transformation expert at PA Consulting, said the IT outsourcing industry has embraced the changes that have come about since COVID-19.

“[It has] used the opportunity to reduce operating costs, introduce new ways of working, focus on innovation and improve productivity,” he added. “COVID-19 accelerated the pace of digital transformation and customers, service providers and employees have all have come together and demonstrated unprecedented agility and resilience.”

He said that going forward the demand is expected to increase, with digital transformation across all industries increasing and demand for talent “intensifying”.

He concludes: “This is good news for those that can differentiate – particularly those that can seamlessly integrate core IT outsourcing solutions with cloud platforms and build attractive employee value propositions to hold and attract the best talent.”

Read the full article in Computer Weekly

2021 UK IT SOURCING STUDY - Learn more about the changes in the UK outsourcing market

More insights here

Contact the IT strategy and sourcing team

Manish Khandelwal

Manish Khandelwal

Peter Wardell

Peter Wardell

Henrik Ringgaard Pedersen

Henrik Ringgaard Pedersen

Tom Krohn

Tom Krohn

Nick Semple

Nick Semple