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On the market - the development of recovery provision

David AdamsContinuity, Insurance and Risk magazine October 2009

This article looks at how customer demand and environmental pressures have brought about considerable changes to recovery provision over the last decade.

The article looks at how the third party business continuity provision market has evolved and also discusses the growing trend for organisations to focus on building additional resilience into their own processes, rather than relying on external providers.

PA Consulting Group’s business resilience expert Stuart Anderson comments on the changes to the market. Stuart says that the trend is "visible in global organisations operating in sectors like banking, telcos and government. The unifying characteristic appears to be high availability requirements." Stuart believes one contributory factor is the ever more complex nature of IT solutions, with most businesses and organisations now dependent on a huge interconnected mesh of systems. Stuart also comments that a desire to maintain control could be influencing some decision makers.

Stuart goes on to comment on the quality of third party providers: "My experience of working with third party providers on behalf of clients is much better than when u first came into the industry. The working relationship used to be very skewed in favour of the supplier."

Stuart goes on to comment on the selection criteria for third party providers, and that the first consideration has to be the location of a recovery centre.

You can read a copy of the article here.

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