PA robotics and business process automation expert, Fred Johnsen, is quoted in an article in Alt om Data, discussing artificial intelligence. Artificial intelligence is no longer reserved for large machineries and plants but has spread to service sectors and case handling in the public sector.
Fred says: “It is no secret that public organisations struggle to keep up with case handling, and automated case handling has proved to not only minimise the work load, but also ensure a far more homogenous and standardised case handling, which will increase quality.”
Fred refers to a benchmark study carried out by PA among the ten leading providers of automated solutions. According to the findings, IPsoft’s intelligent robot ‘Amelia’ and IBM’s ‘Watson’ take the lead in relation to the new technology due to their scalability, functionality and amount of tasks they are able to handle.
“I’m convinced that artificial intelligence and process automation is the future. Technological progress, such as the industrial revolution, always give rise to massive changes and I believe the next wave will come from artificial intelligence and robot technology. This technology holds capabilities and possibilities that the human being does not,” says Fred.
According to Fred, early adopters of this new technology come from the financial sector, telecommunication and information technology sectors followed by the energy, health and retail sectors. The public sector will also follow suit: “Resources in the public sector need to be utilised much more and automation and artificial intelligence can play an important part in this area,” concludes Fred.