David Forster (www.themj.co.uk – Robots and Risk – what could possibly go wrong?) raises a number of important considerations about how local government responds to the 4th Industrial Revolution.
The biggest risk is when service providers are so impressed with shiny new technology such as voice assistants they lose sight of the real priority - user needs.
As we’ve seen in our work on Hampshire County Council's successful pilot of Alexa in adult social care, it only works when everyone thinks about the outcomes first and the technology second. This is evidenced by 68% of Echo service users stating that Alexa helped maintain their independence and 72% stating it improved their quality of life. It means recognising technology can’t replace human care, but in a time of budgetary pressures, it can maximise the value and impact of that care.