PA sourcing expert, Henrik Ringgaard, has had a byline published in Computerworld, discussing how multi-sourcing is becoming the norm and how it can be difficult to handle the collaboration of services in so-called service integration models.
Henrik says: “In the past, Nordic IT organisations swore by fewer vendors with lengthy contracts but today vendors must be able to support the business and be the driving force in relation to strategic changes.”
When implementing a multi-sourcing strategy, supply risks are spread out on numerous vendors, and you get access to tailormade, innovative competencies at the forefront of the newest technology. This creates a need of more standardised services and SLAs and increases the demand for services that can be purchased or licensed from open markets in order to increase quality, reduce price and ensuring faster delivery. The development towards more specialised vendors requires a more thought out vendor relation and a healthy collaboration. This is where service integration comes into the picture.
“Service integration is about managing and orchestrating numerous services from several vendors and making them appear as one, united service that adds value to the business. This requires a strong ecosystem in which the client and vendors work closely together in relation to both contracts, processes and SLAs,” concludes Henrik.
Henrik Ringgaard Pedersen is a sourcing expert at PA Consulting Group