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PA IT strategy expert, Søren Lehn, has had a byline article published in Computerworld looking at robotics and artificial intelligence.
According to Søren, artificially intelligent robots will one day take over vital functions in a variety of jobs as well as those in the IT industry. Søren mentions Amelia, a robot developed by US company IPsoft, that understands 20 different languages and is able to decode emotions in human beings. Amelia is the kind of robot that may replace basic support in any shared services centre.
Søren says: “Not only does the automation of selected IT services generate savings worth 35 per cent, it also frees up time for engineers and IT specialists to concentrate on productive tasks that are not likely to be taken over by our artificially intelligent colleagues.”
Søren goes on to explain that the types of jobs that are unlikely to be taken over by artificially intelligent robots include those that require the ability to solve an unknown problem, which a machine is still incapable of doing. Moreover, a machine cannot think laterally or argue and is not empathetic or intuitive.
“I look forward to experiencing the value that I believe artificially intelligent robots will add to our companies and to see them help increase the growth we, as a society, are so dependent on. I welcome the robots,” says Søren.