“Outsourcing part of the IT business is a great opportunity but also risks complicating operational delivery.”
MARIA NELSSON, PA SOURCING EXPERT
Maria Nelsson, PA sourcing expert, has had a byline article published in Computer Sweden. In the article, Maria explains what providers can do to make outsourcing arrangements more effective.
Noting the growing trend for public and private organisations to outsource some or all of their IT operations in Sweden, Maria writes: “Outsourcing part of the IT business is a great opportunity but also risks complicating operational delivery.”
She details the ways in which the service of outsourcing providers can be disappointing: “It may include a lack of understanding of the business, insufficient proactivity, too little focus on innovation, gaps in service and high costs for additional services.”
Explaining how this situation can come about as a result of setting “false expectations”, she writes: “The willingness of the supplier to win the deal may have been stronger than its ability to satisfy.” These issues can be especially pertinent for public organisations in Sweden, she writes, because organisations must conform to the country’s public procurement act, which puts pricing pressure on tenders.
Maria goes on to suggest four ways in which outsourcing providers can deliver a valuable service: “Ensuring the delivery teams should be involved at the pre-contract stage in order to understand the scope of the client’s requirements; agreeing delivery processes, quality assurance and collaboration forms at an early date for later development; and seeing the partnership as a process that will evolve over time.”
Maria Nelsson, Sourcing expert, PA Consulting Group
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