PA’s Mikkel Pødenphant, public sector expert, shares his view on how public sector services can be improved – meeting the needs of the public as well as the business community.
"The public sector needs to understand the needs and requirements of the people it serves. If they don’t, delivering efficient service becomes an impossible task,” says Mikkel.
Mikkel demonstrates this with how the Danish public sector handles integration of immigrants and refugees. According to Mikkel, communication is a major issue, where most written communication is in Danish, and staff members struggle to communicate with the newly arrived citizens through interpreters. Mikkel goes on to say that the handling process of the new citizens is not based on the needs of the target group and is therefore slow and inefficient – despite the fact that a swift integration in the labour market has proven to create huge socio-economic benefits.
Mikkel Pødenphant is a public sector expert at PA Consulting Group