PA public sector expert, Mikkel Pødenphant, has had a byline published in Altinget.dk discussing the new national public digitisation strategy in Denmark.
The strategy has been agreed by the Danish government, KL (the national advocacy organisation of Danish municipalities) and the Danish regions with the aim of shaping the digital future for Denmark and ensuring the public sector uses technology to create value and growth. The article outlines how the public sector needs to increase efficiency and minimise costs, while boosting its level of service.
Mikkel says: “The strategy confirms that fundamental changes in public case handling, work procedures and services must be driven by citizens’ needs and not by considerations of public administration. The question is whether the new strategy is ambitious enough, ensuring that digital and technology solutions truly drive good service in the public sector for the benefit of citizens and organisations?”
According to Mikkel, the strategy frames important areas, enabling authorities and public organisations to use the right solutions and create the changes that a digital transformation requires. Mikkel praises the ambition that lies behind the strategy to create a better and more efficient public service. Mikkel refers to PA’s annual Public Service Award that awards public organisations and their efforts in creating better public service.
“The strategy is ambitious, the course has been set and the prerequisites are now in place. Now it’s time to deliver on the ambition, and the responsibility lies on the leaders in the public sector,” concludes Mikkel.
Mikkel Pødenphant is a public sector expert at PA Consulting Group