Andy McKenna and Jonida Regi, energy and utilities experts at PA Consulting, write that utilities need to rethink their operating model, from the ground up, in order to rapidly respond to shifting customer expectations and aspirations.
Andy McKenna, energy and utilities expert at PA Consulting, writes that utilities would be wise to build – and fund – a world-class focus on the customer to remain relevant in the years to come.
Craig Rintoul, energy and utilities expert at PA Consulting, outlines ways that utilities can implement digital engagement and analytics capabilities to enhance customer service.
Luis Rojas, consumer and retail expert at PA Consulting Group, outlines the Customer 4.0 evolution and explains how companies are pivoting to better serve changing consumer preferences.
Ajay Jawahar and Lili Gao, energy and utilities experts at PA Consulting Group, write that utilities can provide a much better customer experience by leveraging cutting-edge technologies and deploying connected field mobility solutions.
Luis Rojas, consumer and retail expert at PA Consulting Group, is featured in a profile article in Mexican magazine Neo on Customer 4.0 and how companies can better understand and meet consumer needs.
Andy McKenna and Craig Rintoul, energy and utilities experts at PA Consulting Group, write that US utilities need to become leaders in the energy and technology evolution, and embrace the development of technology-enabled services.
Nilesh Chandra, Bret Schroeder, and Jenna Phillips, healthcare experts at PA Consulting Group, outline 5 steps healthcare associations should take to provide a customer-centric approach to their services.
Wayne Lafferty, energy and utilities expert at PA Consulting Group, discusses PA’s 2017 Utility Customer Experience Insights Study and how utilities can deliver the full Customer 4.0 experience in Electric Light & Power.
Luis Rojas, an energy and utilities expert at PA Consulting Group, is featured in an article about his recent presentation on how innovation impacts the value chain during the Logistic Summit & Expo 2018 in Mexico City.
Ian Matthias, higher education expert at PA Consulting Group, comments in Times Higher Education on the pressures and fiercely competing priorities institutions face mentioning stats from PA's recent survey of vice chancellors.
