PA Consulting’s financial services expert, Stefan Knapp, discusses how the future might not need traditional insurance companies - but we do need insurance.
Lan-Ling Fredell, innovation and fintech expert at PA Consulting, elaborates on what incumbents need to do in order to maintain profitability over time based on the reduced customer loyalty among clients.
Erin Birch, healthcare expert at PA Consulting, explains how the NHS can become a customer-focused organisation and reimagine healthcare to meet evolving priorities.
PA Consulting energy experts write that utilities need to rethink their operating model, from the ground up, in order to rapidly respond to shifting customer expectations and aspirations.
Luis Rojas, consumer and retail expert at PA Consulting Group, outlines the Customer 4.0 evolution and explains how companies are pivoting to better serve changing consumer preferences.
Ajay Jawahar and Lili Gao, energy and utilities experts at PA Consulting Group, write that utilities can provide a much better customer experience by leveraging cutting-edge technologies and deploying connected field mobility solutions.
Luis Rojas, consumer and retail expert at PA Consulting Group, is featured in a profile article in Mexican magazine Neo on Customer 4.0 and how companies can better understand and meet consumer needs.
PA Consulting write that US utilities need to become leaders in the energy and technology evolution, and embrace the development of technology-enabled services.
Nilesh Chandra, Bret Schroeder, and Jenna Phillips, healthcare experts at PA Consulting Group, outline 5 steps healthcare associations should take to provide a customer-centric approach to their services.
