Digital Delivery Lead

50 Farringdon Road, London EC1M 3HE, GB


Company description

About us

We believe in the power of ingenuity to build a positive human future in a technology-driven world.

As strategies, technologies and innovation collide, we create opportunity from complexity.

Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

An innovation and transformation consultancy, we are over 3,200 specialists in consumer, defence and security, energy and utilities, financial services, government, health and life sciences, manufacturing, and transport. Our people are strategists, innovators, designers, consultants, digital experts, scientists, engineers and technologists. We operate globally from offices across the UK, US, Europe, and the Nordics.

PA. Bringing Ingenuity to Life.

Job description

At PA Consulting Group we help some of the largest and most complex organisations from across the globe to adapt and excel by adopting digital thinking and ways of working. To us, Digital Delivery is much more than a methodology; it’s the key to building the right leadership, cultural and organisational structure. Our business is made up of some of the world’s smartest Digital practitioners.  

What you’ll do 

Digital Delivery Leads use their ‘head, heart and hand’ skills to drive the evolution of delivery practices and ensure excellence in every aspect of our delivery to clients – from strategy to shipping. You will lead by doing, mentor with generosity and simplify the complex. You will be responsible for consulting to clients and setting up and running projects and programmes to deliver digital transformation, as part of a highly skilled cross functional team. You’ll be adept at delivering complex digital products and services, breaking down barriers for your team, planning at a high-level and getting into the detail to make things happen as needed.  

You will develop strategic, long-term relationships with clients, developing your role as a trusted advisor. You will formulate and articulate delivery strategies and workable, tactical plans. You will ensure our delivery solutions are robust, risk managed and commercially strong; and in some cases you will act as overall Assignment Manager for a client engagement.  

You will be core to decisions that build high performing teams, where people are excited about the work they are undertaking. This means you are not set in one process or way of thinking but use exactly the right skills to solve our client challenges, though you will be a highly-experienced and proficient Agile delivery practitioner. You will spend 85% of your time in the work and 15% of your time on new business, capability priorities, mentoring and supporting others, including line management. 

About the role

  • Have a strategic understanding of PA’s goals, purpose and vision; and why clients and employees come to PA 

  • Demonstrate understanding of and promote best practice of the PA values and ways of working  

  • Keep up to date with opportunities issues and trends, and have a point of view, sharing your knowledge generously 

  • You are committed to helping build a better PA and able to spot new business opportunities, take an active role in new business development activities 


Key responsibilities, skills and experience 

  • Lead and formulate delivery strategy, be a delivery expert the team can draw on to determine the most appropriate approaches and methodologies 

  • Clearly communicate delivery direction to others and be ‘in the work’ yourself 

  • Be organised, self-motivated, ambitious, curious 

  • Have direct line management responsibilities; coach, mentor and train; organise and run interviews, onboarding activities, 1-2-1’s, performance and development plans  

  • Help evolve and codify our Delivery practice, deliver projects using the appropriate methodology, learning and iterating frequently, and coaching others to do so 

  • Set the bar/example of what great Delivery Management looks like, ensuring quality and attention to detail is embedded throughout our work. 

Setting direction 

  • Leading planning and kick off of projects and programmes of work, and collaborating closely with the team to keep focus on working in a rational sequence following an agreed approach, using appropriate methodologies and techniques 

  • Confidently run rhythms and routines, continuously improving them 

  • Spot warning signs and provide decisive responses to significant delivery challenges, escalating as necessary.  

  • Play an active part in new business, coaching the team on possible and recommended approaches; including setting direction for delivery, pitching to present ideas, recommendations and estimates and being heavily involved in developing written responses 

Decision making 

  • Analyse and evaluate pros and cons and identify risks to make decisions that take account of the wider context of a project or relationship and identify the correct point for escalation and action. Make considered recommendations to appropriate escalation points 

  • Identify the main issues in complex problems and work to clarify understanding or expectations, to seek the best options, pragmatically weighing the complexities involved against the need to act 

  • Push appropriate decision making to the right level within teams, to encourage innovation and delivery within the team 

Governance and quality 

  • Establish and manage robust, but appropriate, governance for programmes and projects 

  • Coach the team and the client through understanding new or adjusted practices introduced into the project or product life cycle 

  • Review, challenge and adjust performance levels to ensure quality outcomes are delivered on time  

  • Get the best out of people by giving enthusiastic and encouraging messages about priorities, objectives and expectations 

  • Exemplify positive client service behaviours and promote a culture focused on ensuring client needs are met. Put yourself in the client’s shoes. 

Leading and communicating 

  • Be visible to your teams and our clients, and regularly undertake activities to engage and build trust with the team, the client and the stakeholders 

  • Confidently engage with clients and colleagues at all levels to generate commitment to goals. Build relationships with senior clients 

  • Clarify strategies and plans, giving clear sense of direction and purpose  

  • Maintain clear, calm communications in challenging circumstances and lead by example, encouraging others to do the same. Use your strong communication and coaching skills within the team to resolve issues 

  • Ensure feedback is flowing appropriately, is observed, analysed and actioned by the team to improve delivery practices. 

Collaborating, sharing and partnering 

  • Actively build relationships with colleagues, clients and third-party contacts to achieve progress on objectives and shared interests  

  • Encourage contributions and involvement from a broad and diverse range of people by being visible and accessible 

  • Effectively manage team cross-discipline dynamics and other boundaries 

  • Seek constructive outcomes in discussions, challenge assumptions but remain willing to compromise when it is beneficial to progress 

  • Actively participating in the wider Delivery Management Capability, sharing and re-applying skills and knowledge and bringing in best practice 


  • Understand enough of the client’s domain to be able to hold the team’s focus on the value proposition within each goal the team commits to 

  • Understand enough of the technical domain to recognise the technical risks arising from the development process 

  • Specialist Skills and requirements Demonstrable experience of running Agile delivery projects in this domain 

  • Demonstrable commercial acumen, with excellent written and numerical skills. You will be highly-experienced in writing Statements of Work, project approaches and proposals, in long-form 

  • Expertise in estimating, scoping and delivering large scale digital projects and products, using a variety of techniques 

  • Strong organisational and communication skills  

  • Demonstrate excellent presentation skills 


Additional information

Benefits at PA

  • Private medical insurance
  • Travel allowance
  • 25 days annual leave with the opportunity to buy 5 additional days
  • Company pension scheme
  • Annual performance-based bonus
  • Life and Income protection insurance
  • Tax efficient benefits (cycle to work, give as you earn)
  • Additional optional benefits (Dental, critical illness, spouse/partner life assurance)

Inclusion & Diversity

We believe that diversity makes us a stronger firm and look to employ people with different ideas, styles and skill sets. This diversity stimulates a rich, creative environment – one in which our people develop, and our clients enjoy enduring results. We’re committed to recruiting, promoting and rewarding our people solely based on their ability to contribute to PA’s goals, without regard to their sex, race, disability, religion, national origin, ethnicity, sexual orientation, age or marital status.

Should you need any adjustments to the recruitment process, at either application or interview, please contact us on

Contact the team

We look forward to hearing from you.