Business Administrator

Company description

• The role will be ‘work from home’ based with a minimum of once per week in the Winchester office, as required by service and client demands. Some occasional travel to London when required.
• Hours of work will be 9am to 5:30pm Monday to Friday

About us

We believe in the power of ingenuity to build a positive human future.

As strategies, technologies and innovation collide, we create opportunity from complexity.

Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

An innovation and transformation consultancy, we are over 4000 specialists in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our people are strategists, innovators, designers, consultants, digital experts, scientists, engineers and technologists.

We operate globally from offices across the UK, US, Netherlands and Nordics.

PA. Bringing Ingenuity to Life.

Job description

We are seeking a proactive and responsive Business Administrator, with strong analytical and Excel skills, to be part of our growing team delivering care technology services. This is a great opportunity to help achieve better outcomes and quality of life for vulnerable people, their families and their carers right across the country.

This is an exciting opportunity for a Business Administrator to join the award winning Argenti care technology partnership, primarily in Hampshire but also across our other Argenti contracts. In 2013, PA Consulting created the Argenti partnership, which works with councils around the country to deliver care technology services to help people live safe and independent lives. The partnership is made up of two other specialist firms - Red Alert and Appello. High-quality adult care is critical for millions of people. But for many, it can feel like they’re losing their independence. And councils and care providers are struggling with the costs of one-to-one support. With less money available for social care and more people than ever needing it, there’s a growing realisation that technology can help fill the void.

Through Argenti, PA does this by providing instant access to reassurance and support 24/7 every day of the year, using a range of technology, including inconspicuous wearable devices. This allows people to manage their own needs with the technology acting as a safety net, helping them live normal lives and stepping in when they need more support. Along with our partners, we provide an end-to-end service, where we take referrals from care and health professionals, assess their suitability for care technology and install a bespoke set of equipment or applications suited to their needs.

Reports to Programme Manager

You will have opportunity to:

• To take responsibility for the day-to-day administration of the Argenti Service Front-Desk, receiving referrals, assessing for appropriateness, reviewing and quantifying benefits
• To undertake regular and one-off data analysis for the service reporting to the Finance Manager using data sets provided and stored on our systems.
• Produce regular reports on the service performance that our clients can use to assess the progress of the service.
• To support referrers to make high quality referrals for care technology that are ‘right first time’.
• To be responsible for receiving and rapidly resolving service queries from service users, Care Managers, other professionals and external agencies in an efficient and effective manner.
• To ensure that enquiries and complaints are dealt with efficiently and effectively in line with contract requirements ensuring more complex matters are discussed with the Operations Manager.
• To support with response to emergencies, when on duty and be available for contact if required.
• To support the delivery of the Argenti Customer Feedback and Quality Assurance Programme which meets the Councils’ and TSA Standards.
• Maintain up to date, accurate and timely record within Argenti operational systems and to be responsible for ensuring all required data is added into Councils’ care management system and SBR (Data systems) in an accurate and timely fashion.

The internal company title will be Customer and Performance Facilitator

Qualifications

• IT skills with all basic Microsoft packages.
• Analytical skills, be able to interpret data sets.
• Advanced Microsoft Excel skills. Be able to run data analysis and reports using Excel. Skills should include logical functions, working with lookups, data validation, pivot tables.
• Great communication skills, to be trusted to engage with clients independently and produce reports using PowerPoint and Word.
• Attention to detail.
• Effective leadership of problems.
• Adaptability and resilience.
• Great Teamwork.
• Willing to learn new skills.

We know the skill-gap and ‘somewhat need to tick every box’ can get in the way of meeting brilliant candidates, so please don’t hesitate to apply – we’d love to hear from you.

Apply today by completing our online application

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Additional information

Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose led meaningful work.

We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge, and diversity of skills brings the tools we need. When we bring people together with diverse backgrounds, identities, and minds, embracing that difference through an inclusive culture where our people thrive; we unleash the power of diversity – bringing ingenuity to life.

Find out more about Life at PA here.

We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits:

• Health and lifestyle perks accompanying private healthcare for you and your family
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
• Generous company pension scheme
• Opportunity to get involved with community and charity-based initiatives
• Annual performance-based bonus
• PA share ownership
• Tax efficient benefits (cycle to work, give as you earn)

We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups.

Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.