Utilities are increasingly expected to deliver a level of service matching that offered by telecommunications and financial services providers – with the pressure coming in from customers and regulators alike. Utilities face increased pressure to standardise and streamline operations across the value chain, while ensuring reliable service.
In a highly connected, data-driven and service-centric new era, simply adapting the IT portfolio does not represent a sufficient response to such complex and unpredictable issues. Utilities must transform the entire business and enterprise IT architecture.
What does the new era look like?
Utilities constructing and operating new digital channels that are convenient, accessible, accurate and available on any device, anywhere, anytime.
Utilities having capable integrated systems and data that can cost-effectively satisfy regulator expectations, for instance, improving around safety and restoration.
Simulators, e-learning, and knowledge transfer being used to train the next generation of workers (to meet the challenge of 40% of current workers within utilities across the US retiring in the next few years).
The use of more sophisticated ‘digital’ technologies, melded with traditional engineering activities – smart meters, distribution automation and other interconnected technologies.
Mobile technologies creating new opportunities for enabling the field worker, and ensuring they have the right information at the right time and where they need it.
Automation advances within the distribution network - offering significant opportunities to improve operational efficiency, increase reliability, reduce losses and most importantly, improve the customer experience.
Utilities transforming into flexible, adaptable businesses - leveraging technology and big data to react quickly to a changing regulatory and market landscape.
To speak to an expert about how you can make your utility organisation fit for the digital age, please contact us now.