Skip to content


  • Add this article to your LinkedIn page
  • Add this article to your Twitter feed
  • Add this article to your Facebook page
  • Email this article
  • View or print a PDF of this page
  • Share further
  • Add this article to your Pinterest board
  • Add this article to your Google page
  • Share this article on Reddit
  • Share this article on StumbleUpon
  • Bookmark this page

Reimagining customer contact in insurance

In the face of historic commercial underperformance, increased competition, changing customer needs and employee expectations, insurers must seek and deliver ingenious new ways to drive profitable growth. Insurers today have a clear opportunity to differentiate themselves from their competitors by delivering a seamless customer experience.

The prize is huge – your cost to serve will come down, you’ll delight customers, and you’ll have the opportunity to sell more through loyalty and trust, all while creating a more rewarding role for your agents based on the value they can deliver your customers.

Our short video illustrates a snapshot of one step of the lifecycle of an insurance policy but captures our vision for customer engagement, offering customers and staff the best experience underpinned by three core capabilities - digitising, simplifying and automating.

Together, we can design and embed an excellent customer experience while transforming ways of working to create a platform for continuous innovation in the long-term.

Contact the authors

Contact the insurance team


By using this website, you accept the use of cookies. For more information on how to manage cookies, please read our privacy policy.