"New entrants must find new business models that are profitable and offer customers innovative services. Traditional operators must adapt to market and regulatory changes and to find new ways of driving their productivity."
Roger Mason, PA Postal Expert
Postal operators throughout Europe have historically enjoyed legal monopolies protecting them from competition and continually rising volumes driving productivity as national economies have grown.
However postal markets have been progressively deregulated over the last decade. This has seen the entry of an increasing number of nimble private sector competitors who have targeted the most profitable business from traditional operators. At the same time, the historical link between economic growth and mail volumes has been broken with electronic substitutes increasingly biting into the physical communications market
These factors, combined with the recent economic downturn, have left the postal market in turmoil. New entrants must find new business models that are profitable and offer customers innovative services. Traditional operators must adapt to market and regulatory changes and to find new ways of driving their productivity.
PA Consulting Group has a dedicated team of postal consultants,with a wealth of experience of both industry management and consulting practice. We have recently helped our clients by:
using our change management capability to help implement on-line ordering and billing processes for business customers at Royal Mail
applying our operational insight and experience to improve quality of service at Posten Norden
using our expertise in complex project and programme management to help An Post deliver a strategic programme
bringing together our strategic understanding and modelling capabilities to design an optimal retail branch network for An Post
using our commercial skills to the support the case for regulatory change in Ireland.
We combine our service capabilities with deep industry insight to help our postal clients solve their problems and challenges.
To learn more about how we can help your organisation tackle the challenges of a changing marketplace, please contact us now.